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  1. We are experiencing a larger number of orders than usual, please allow 1-3 days for order fulfillment.

Refund policy

Returns & Exchanges

We want you to love your Moonraker products, and we're committed to making the return process simple when something needs to go back.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, email us right away at hello@moonrakerdesignco.com. Mistakes happen, and we'll make it right.

Return Eligibility

  • 30-day window: You have 30 days from the delivery date to initiate a return.
  • Condition: Items must be unused, unworn, and in their original packaging with tags intact.
  • Proof of purchase: A receipt or order confirmation is required.
  • Pre-approval required: Please email us at hello@moonrakerdesignco.com before sending anything back. Returns sent without prior approval will not be accepted.
  • All returns are subject to inspection and approval by Moonraker Design Co.

How Returns Work

  1. Start a return. Email us at hello@moonrakerdesignco.com to begin the process.
  2. Ship it back. Once approved, you're responsible for safe return shipping and for providing the carrier name and tracking number. For shipments within the lower 48 states, we'll provide a prepaid label; its cost is included in the 15% restocking fee.
  3. Inspection and refund. Once we receive and inspect the item, we'll confirm approval and process your refund, less any applicable fees.

Restocking Fee

A 15% restocking fee applies to all accepted returns. This covers handling, original shipping, and payment processing costs.

Non-Returnable Items

  • Items that have been installed, modified, used, or personalized/customized
  • Sale items

Cancelling an Unshipped Order

Need to cancel before your order ships? No problem. A 3% transaction fee will be deducted, as this is charged by our payment processor and is non-refundable to us.

Questions

We're always happy to help. Reach us anytime at hello@moonrakerdesignco.com or via chat on our site.

Warranty

At Moonraker Design Co., we stand behind the quality of everything we make. We offer a lifetime warranty on parts and workmanship for products we manufacture, extended exclusively to the original purchaser. This covers defects in materials and craftsmanship.

Our warranty does not cover:

  • Normal wear and tear
  • Improper installation or use
  • Third-party products sold through our store (these are covered by their respective manufacturers' warranties)

Filing a Warranty Claim

Moonraker Design Co. will repair or replace defective products with the same or a current-version item, subject to availability. If a product is discontinued and cannot be repaired or replaced, we'll issue store credit instead. Cosmetic damage that doesn't affect functionality, particularly in non-visible areas, is not covered under warranty.

To submit a claim, email hello@moonrakerdesignco.com with a description of the issue and proof of purchase.